Helping Cancer Volunteers Connect


ServiceHub provides easy coordination services for American Cancer Society volunteers in a new pilot program being tested in Minneapolis and Atlanta.

Making a difference in someone’s life made even easier with ServiceHub.

This year ServiceHub began a pilot project with the American Cancer Society (ACS) to provide automated coordination of volunteers who drive patents to and from their cancer treatments.  ServiceHub hopes to help the ACS more efficiently and effectively service more patients who need assistance.

Posted in: Blog, Main on September 30th by ServiceHub


7 Comments

  • Comment by michael adams — February 27, 2011 @ 9:34 am

    I am a cancer survivor of late stage melanoma. I was treated at md anderson on high dose chemo. I am looking to give back to the cancer community. Mike Adams

  • Comment by ServiceHub — February 27, 2011 @ 12:52 pm

    Congratulations, and may you enjoy many more birthdays (a goal of the American Cancer Society). The Society has many programs that match volunteers to patients with specific needs. The following URL can help direct you to their specific contact information — http://www.cancer.org/Involved/Volunteer. ServiceHub is currently involved with the Road to Recovery and Reach to Recovery programs. Hans Wynholds, ServiceHub

  • Comment by Valerie Anderson — July 12, 2011 @ 8:14 am

    Hello. I am interested in an update of the current ServiceHub pilot. We are interested in participating in the Road to Recovery pilot here in Florida. Can you provide me some additional information? Thanks, Val

  • Comment by ServiceHub — July 12, 2011 @ 9:33 am

    Hello, Val — the Road to Recovery pilot is currently underway in three divisions (Midwest, Great Lakes and South Atlantic). As these pilots near their completion, the project managers at the national organization are formulating plans for next steps. Other pilot projects are underway with the Reach to Recovery program and the Look Good…Feel Better program.

  • Comment by Brenda Spicer — February 8, 2013 @ 9:23 am

    I am a fairly new Road to Recovery driver for the American Cancer Society. I would like to give you some feedback about ServiceHub, if I may.
    1 – I find it very well organized and easy to use.
    2 – I find it reliably “up” and functioning.
    3 – I have a couple of suggestions/comments/questions :
    * – The Round Trip mileage listed for the rides are not necessarily accurate. The distance for the lady I have signed up to drive 5 times in two weeks was listed as “15 miles”, but it was actually nearly 40! That’s a big difference to someone buying the gas. Is that mileage calculated from the driver’s home, patient, tx cntr, patient, driver, or just from patient, tx, patient home?
    * – My supervisor tells me that the comments we type into the text box when a ride is complete are not actually read by anyone, either in the ACS or SH. That confuses me; why have a comment box if it’s not going to be read?

    Thank you for your time and attention.
    bgs

  • Comment by ServiceHub — February 8, 2013 @ 9:43 am

    Thank you, Brenda. Your comments are certainly appreciated. Our staff is always delighted to hear that their work is being appreciated.

    Regarding your item 3:
    * Round Trip mileage — ServiceHub does an initial quick and dirty calculation of mileage (as the crow flies, from your departure point to the pickup point and then to the drop off point) for every eligible driver to help sort drivers by closest to farthest away. With so many calculations to make for each and every trip option, this seemed the most expedient. Please know, however, that you can always click on the details of any ride and generate a Google map with driving directions and near exact driving mileage.
    * Comments — ServiceHub does not read the comments; they are for use by ACS.

  • Comment by Frank Bertoni — August 25, 2014 @ 6:12 am

    I’m a Road to Recovery Driver & I have tried to send 2 messages via the contact spot on the website. I couldn’t get either message to go through.
    I am asking why I never get any requests for rides in Carmel, Fishers, Noblesville , or Westfield. [Indiana]
    The requests I receive are for rides from 465 south. I live in Carmel.
    By the way, it’s very difficult for a Volunteer to contact anyone via phone or email.
    I think it’s time to send a message to all explaining who to contact & how.
    Thank you,
    Frank Bertoni

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